Frequently Asked Questions

GENERAL QUESTIONS

How long will my drawing take?

For drawings of up to 5 people we aim to have your drawing done within 5-6 working days. If you have a closer deadline we may well be able to accommodate you but please e-mail us at enquiries@stephssketches.co.uk first just to double check. Please note that lead times may be longer during the Christmas period. Please also note that canvases take a few days longer to dispatch so please bear this in mind.

Can I still order online if I want my pet included? Are pets charged as extra?

Pets are charged in the same way as people are as they take the same amount of time to draw. If you want to include  pet you must count them as a person when ordering. For example, if you want a drawing of one person and one dog, select 2 people from the drop-down box.

Do I get to approve the drawing before it's sent out to me?

Absolutely yes. Your drawing will be e-mailed to you first for approval. If you have any adjustments at this stage we will be able to make those for you so that you are 100% happy before it's sent out to you.

Can I order a drawing of larger groups and how is payment taken?

If you would like more than 5 people in your drawing please e-mail your requirements to enquiries@stephssketches.co.uk and we will give you a quote. Once you've accepted the quote and e-mailed us photos we will send you an electronic invoice which you can pay with paypal or any debit or credit card

Do I have to upload my photos through the website?

If you would prefer to e-mail us your photos, please place your order as normal through the website and then e-mail your photos and requirements to enquiries@stephssketches.co.uk once payment has been made.

Can I include props and a background in my drawing?

All orders include up to 3 props per person. For example wearing a specific outfit, holding a drink in one hand and a cricket bat in the other. If you're going to need more, please e-mail us first with your requirements so we can give you a custom quote. A background option can be selected when ordering online BUT if your background requires a lot of personal detail and drawing work, this may be subject to an extra charge so if you're unsure, please e-mail us at enquiries@stephssketches.co.uk 

SHIPPING

All deliveries within the UK are free! We do offer international shipping. Prices are as follows: 

Europe: 

A4 unframed £4.80
A3 unframed £4.80
A4 framed £9.50
A3 framed £11.00
A3 canvas £11.00
keyring £2.20
Phone cover £2.20

 

Rest of World: 

 A4 unframed £5.00
A3 unframed £5.00
A4 unframed £9.50
A4 framed £11.00
A3 canvas £11.00
keyring £2.20
Phone cover £2.20

REFUNDS AND RETURNS

We always make sure that you are 100% happy with your drawing before it's posted out to you. Once the final design is approved, no further changes can be made and no refunds can be issued after this point. HOWEVER if the drawing is damaged in any way by the time it reaches you, we will happily send out a replacement and refund the difference between an e-mail only version of the drawing and the option you ordered.